Launching and growing a start-up R&D unit- A case study

​Launching and growing a Startup R&D unit Case Study

Problem: A SE Asian bio-pharma company that sold white labeled products wanted to start indigenous research facility. They also wanted to improve product quality and logistics as most of their products had customer complaints.

Due Diligence:  Due diligence of their product mix, complaints, new product portfolio was done. Value stream maps for all existing products were set up. A site for the start-up R&D was identified.

Solution: Design Thinking and Hoshin were installed to create R&D infrastructure and build capabilities to meet company’s goals.

Business processes dealing with recruitment, employee engagement, material/ machine procurement, compliance and general QMS, IPM, regulatory, product development, distribution and logistics were re-engineered.  Kaizen was installed across the organization to maintain culture of quality and continuous improvement.

International marketing business processes were also set up enroute as the company added ‘exports to Netherlands, CIS, GCC and ASEAN countries’ to its corporate goals. Hence, course-correction was done appropriately, successfully.

Results Dashboard:  

• The organization succeeded in internalizing R&D to the tune of 95 % in the very first year.    
• All product quality complaints were addressed and successfully closed.
• Profits grew exponentially. The company which was at 68th rank on National ORG list got on to 28th position in just 3 years !

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