Launching and growing a Startup R&D unit Case Study
Problem: A SE Asian bio-pharma company that sold white labeled products wanted to start indigenous research facility. They also wanted to improve product quality and logistics as most of their products had customer complaints.
Due Diligence: Due diligence of their product mix, complaints, new product portfolio was done. Value stream maps for all existing products were set up. A site for the start-up R&D was identified.
Solution: Design Thinking and Hoshin were installed to create R&D infrastructure and build capabilities to meet company’s goals.
Business processes dealing with recruitment, employee engagement, material/ machine procurement, compliance and general QMS, IPM, regulatory, product development, distribution and logistics were re-engineered. Kaizen was installed across the organization to maintain culture of quality and continuous improvement.
International marketing business processes were also set up enroute as the company added ‘exports to Netherlands, CIS, GCC and ASEAN countries’ to its corporate goals. Hence, course-correction was done appropriately, successfully.
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