Shruti Bhat PhD, MBA, Lean Six Sigma Black Belt
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737 Max: Debris found in plane's fuel tanks- How can Kaizen help?

2/20/2020

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Boeing's crisis-hit 737 Max jetliner (which was grounded after two fatal crashes) faces a new potential safety issue as debris has been found in the fuel tanks of several new planes which were in storage, awaiting delivery to airlines. (reference: https://www.bbc.co.uk/news/business-51499777)
737 Max debris found in plane fuel tank_ how can Kaizen help
As per media reports, the company also has had recent issues with debris in its other products i.e. 787 Dreamliners and KC-46A military refueling tankers, which led to two suspensions of deliveries of KC-46As to the US air force.

Foreign object debris, an industrial term for rags, tools, metal shavings and other materials left behind by workers during the assembly line aircraft production process, can raise the risk of electrical short-circuiting and fires.

This typically results from poor employee training coupled with near non-existent in-process quality control systems!

A culture of Kaizen helps bigtime in such cases. Kaizen-based installation of quality systems are extremely effective for all types of workplaces be it- production, assembly-line or service functions. Moreover, combining Kaizen with mistake-proofing tools such as Poka Yoke, the product’s quality as well as safety are further augmented.

To learn more about how Shruti can help your organization achieve new heights or to book a Workshop, Contact Dr. Shruti Bhat via Form or WhatsApp

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​#Boeing  #737max #kaizen #mistakeproofing
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Kaizen Training for R&D, Manufacturing and Service-based Organizations

5/2/2019

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A Kaizen Transformation roadmap will help you balance two worlds- the 'right now' and the 'next future'.

Top Experts in Kaizen Strategy Design & Training 

Kaizen Masterclass workshop by Dr Shruti Bhat
Kaizen Masterclass
To learn more about how Shruti can help your organization achieve new heights or to book a Workshop, Contact Dr. Shruti Bhat via Form or WhatsApp

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​Keywords and Tags:
#Kaizen  #KaizenTraining #KaizenLeaderMasterclass #ManufacturingExcellence #AgileKaizen #Lean #BPM #Manufacturing  #OrganizationalExcellence
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Business Process Improvement for Manufacturing & Service Industry by Dr. Shruti Bhat

4/25/2019

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Business Process Improvement for Manufacturing & Service Industry by Dr. Shruti Bhat book preview-

One of the first people to describe business processes was Adam Smith (1776) in his famous example of a pin factory. Since then business processes have evolved and better defined. ​
Business process improvement methodologies for manufacturing and service industry book by Dr Shruti Bhat
A business process defines the various activities involved in achieving a particular goal. Business processes briefly describe the chain of events that are involved in an activity or a group of activities. It is common to use a business process if the activities have an effect on current products or data and bring about production. 

 Types of business processes include- 
​
  • Management processes such as Corporate governance, Strategic management, planning and implementation.
  • Operational processes, which constitute the core business and create primary value stream. Typically, they include Procurement & sourcing, Manufacturing, Marketing, Sales and Customer service.
  • Supporting processes, which support the operational processes and include Finance & Accounting, Recruitment & Human Resources Management, Research and Technical support.

Some examples include invoicing, product shipping details, updating information, tracking orders, allocating budgets etc. Business processes used throughout organization, at any level, are outlined in order to improve organization in an effective and efficient way. There can be several inputs in a business process but there is always only one output or specific goal- that is to help business thrive.

Business processes are used practically in any organization and throughout an organization at any level. They are used in a variety of industries such as private, public sector, government, departments, hospitals, charities etc. Business processes are, typically outlined in order to improve an organization in an effective and efficient way.

Various computer software make it possible to create business processes on a computer, however simple business processes are just as effective when written with pen and paper. Some even find it better to jot down the processes on a piece of paper, or on several small ones, in order to kick start their creativity and thinking process. It is up to the professional (and/or organization) to decide whether a software or traditional method will work best for them. Business processes work best when there is input, support and ideas from various people that are involved in the organization (or department).

Key business processes are logically grouped related tasks and activities, independent of the organization’s structure, which utilize the resources of the organization to produce specific results. They possess measurable inputs & outputs, value addition and repeatable activity.

Tip- The effective management of key business process requires- Ownership & planning, performance metrics & control, process qualification, management and improvement methodology.

A business process always begins with a customer’s need and ends with a customer’s need fulfilment.

Customer needs change, technologies change, government policies change, competition changes and what used to be a high level of performance becomes a poor one and it’s time to replace the formerly good process with a new one- only every process cycle should have this capacity of identification, in-built in its charter.

As a practicing Business Transformation expert of many years, I am happy to mention here few case studies, nay success stories. Let me share three examples-

  1. A consumer goods manufacturing company redesigned its product deployment process, by means of which, it now manufactures goods and delivers them to its distribution center such that inventory uptake was reduced by 35%, while stock-out goods situation declined by 70%.
  2. A pharmaceutical company created a new product development process, which reduced time to market by 75%, development costs by 45% and increased productivity by 30%.
  3. An engineering goods manufacturing organization increased its product delivery targets by 350% and reduced its supply chain costs by up to 55%. Something to note in these is the simultaneous achievement of apparently incompatible goals for e.g. reducing inventory while also reducing out –of-stocks.

Traditional organizations view these as conflicting goals and trade off against another. While process managed organizations, recognize that such payoffs, are achieved by improving business processes and continually maintain their business process efficient. So how do we go about bringing on a process change?

Three main categories of business process improvement techniques, have been found to be extremely effective in managing, expanding and /or transforming businesses worldwide including USA, Canada, Latin America and the emerging economies. They are – Breakthrough improvement, Streamlined improvement and Continuous improvement. The 18 methodologies described in this book belong to one or many of these three main categories.

​
In this book, you will learn about: 
​
  • What is a business process? What are different types of business processes? Why improve a business process?
  • 18 different business process improvement methodologies including Lean, ISO, Kaizen, Six Sigma, Capability maturity model integration (CMMI) etc.
  • Advantages of each business improvement methodology. Precautions needed before implementing a methodology at your workplace.
  • Strategic planning and risk assessments involved prior to implementing a business process improvement methodology.
  • References of their use by startups, small companies who later on became big corporate houses and Fortune 500 companies.
  • Tips to maximize positive results from executing business process improvement methodologies for your organization.

This book presents a practical way to build and improve business processes, and assists professionals whether they are learning the basics of business process improvement, planning their first improvement project, or evangelizing process-oriented thinking throughout their organization.
Business process improvement methodologies for manufacturing and service industry book by Dr Shruti Bhat
​This book is for Agile entrepreneurs and business leaders involved in decision-making, directing their organization’s sustainability, profitability, and expansion. If you want some new ideas for improving your business and need to get your team involved, then this concise self-help, business management book is for you.

This book is also for professionals who are interested in making a career change and wish to embrace business process management (bpm) role.

This book is also for graduate students, budding out of colleges and are in the process of stepping into the industrial world- be it manufacturing or a service industry. This book helps them learn the various methods by which they can improve their company’s business, which in turn would help their career growths.
​
This book is for all ‘business book readers’ who wish to apply business improvement methodologies to their work place in most beneficial and practical ways.

​Grab your copy of this book NOW!
 
Available as paperback and digital versions at all popular stores worldwide!

About the author Shruti Bhat PhD, MBA, CLSSBB

Dr. Shruti Bhat is an award-winning Business Excellence Leader, Global Continuous Improvement Mastermind, Best-selling Author and Speaker. She is Continuous Improvement Advisor to several start-ups, mid-size and growing firms in Canada, USA, India, Africa and Emerging markets. She has authored eight business books and is an invited speaker at several national and international conferences, symposia and workshops.

​

Follow Shruti on Twitter, Facebook, YouTube, LinkedIn

Related reading:

  1. ​How to Choose a Business Process Improvement or Continuous Improvement project?
  2. Popular Continuous Improvement Workshops & Webinars for Manufacturing Industries
  3. Popular Workshops & Webinars on 'Continuous Improvement' for Service Industries
  4. Business Turnaround and Continuous Improvement Tips & Tricks Part 3 of 6- Agile in Nutshell for Improving Sales & Marketing of Products and Services
  5. Business Turnaround and Continuous Improvement Tips and Tricks- Part 2 of 6: Six Sigma in a Nutshell
  6. How to develop a culture of ‘Continuous Improvement’ in an organization?
  7. 8 Steps to becoming a Customer- centric organization
Keywords and Tags:

​#DrShrutiBhat  #ContinuousImprovementAcademy  #Manufacturing #Lean #ProcessExcellence  #ContinuousImprovement #Kaizen  #QualityImprovement  #Innoworks  #Innovation  #Quality  #eLearning  #Business  #BusinessProcessManagement  #ServiceIndustry  #ManufacturingManagement  #LeanInnovation  #Pharmaceutical  #LifeScience  #Food  #Beverage  #Biotechnology  #Retail  #Cosmetics  #PersonalProducts  #Chemicals  #Drugs #Engineering #ShiftingParadigms #BPM  #LeanManagement  #KaizenLeaderMasterclass  #LeanSixSigma  #Kanban  #FMEA  #RiskManagement  #Speaker  #KaizenTrainingAcademy​
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Agile for Sales & Marketing Process Improvements: A Telecom Industry Perspective Part 1 of 2

2/28/2019

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After years of exploring ways to do more with less, telcos finally can experience actual upside with a next-generation marketing and sales transformation.
Agile for sales and marketing process improvement_ a telecom industry perspective part 1 of 2
This is definitely is an exciting time for telecos because of rising opportunities to collaborate for growth. Telecos can be best partners to any government, city or local administration. Together they can not only solve connectivity problems but reduce the cost of delivering public services for example- increased security for women travelling at night, reduced stress for commuters trying to rearrange an appointment etc.

The long-permitted concept of omnichannel, in which various distribution channels are truly integrated, is finally becoming a reality; with mobile and web gotten seamlessly connected, and automation and personalization possible with advanced analytics. These factors present a chance to take customer engagement to a new level accelerating ROI.

This article (parts 1 and 2) touches upon how to improve sales and marketing efforts of telecos via Agile and Lean Kaizen.

But, firstly, let’s take a quick look at results of telecos SWOT analysis-

One of the threats that has exposed the old way of doing telecom business is from over-the-top (OTT) players such as WhatsApp, Apple’s FaceTime and Tencent’s WeChat.

Market research data indicates that the OTT players are growing quickly and could decrease customer spending on traditional fixed and mobile communication services by up to 36%, which will put a pressure on telecos market share as well as revenues.

Improved customer engagement using a strategically structured digital marketing and sales approach, regardless of their digital maturity, will bring-in a breath of fresh oxygen for these telecos; though companies that advance their digital customer engagement will experience the biggest upside.

Moreover, this digital sales and marketing process (improvement) is likely to ring-in 10 to 40% increase in ROI in the first year of implementation. So, how to make this possible?

Here are seven salient points of digital customer engagement for telecos to generate 10- 40% ROI:
​
  1. Drive customer acquisition by increasing incoming traffic (via SEO) and lead conversion.
  2. Transform internal processes to speed up value capture via agile marketing.
  3. Drive customer value through personalized outreach and cross-sell.
  4. Improve agency consolidations.
  5. Manage vendor relationships.
  6. Build cross-functional employee teams.
  7. Build technology stack, advanced analytics, optimized targeting and personalization at scale, leveraging both internal and external data.

​To pursue such supercharged digital marketing- based customer engagement, the incumbent telecos must start out by the organization’s top leadership’s total commitment to this goal, choosing the right change management and business process improvement methodology to succeed attaining the initiative, keep the process improvement excitement brimming by appropriate employee engagement and investment into new ways of working.

Part 2 of this article series will touch upon the sales & marketing process problems (within telecos), recommended solutions, Agile and Lean Kaizen process improvement strategy to bring telecos marketing & sales up to speed and excel!

Related reading:

  1. Business Turnaround and Continuous Improvement Tips & Tricks Part 3 of 6- Agile in Nutshell for Improving Sales & Marketing of Products and Services
  2. Continuous Improvement for Human Resources (HR) department via Lean and Kaizen
  3. How to improve business processes using effective tools: Capability Maturity Model Integration (CMMI) methodology
  4. 4 Vital steps of effective business process benchmarking.
  5. Role of Benchmarking in Business Process Improvement​
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Keywords and Tags:
​
#telecom #Lean #ProcessExcellence  #ContinuousImprovement #Kaizen  #ServiceIndustry   #Agile #AgileKaizen     #telecos #Kaizen
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Business Turnaround and Continuous Improvement Tips & Tricks Part 4 of 6- Lean Manifesto

2/22/2019

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​Born at Toyota, Lean is a lighter, leaner way to achieve results. A Lean process is ruthless about getting rid of errors, steps, processes and people that don’t add value to a company’s products or services.
business turnaround and continuous improvement tips and tricks part 4 of 6, LEAN Manifesto, dr shruti bhat
Lean is all about focusing on customer needs, reducing defects, creating waste-free processes that result in maximum ROI and Customer value.

Although Lean defined Toyota Production System (TPS) in 1940s, with time, Lean has been extended to other manufacturing verticals such as- electronics, cement, construction, food & beverages, pharmaceuticals, personal products, engineering etc. ​
The best part about Lean is that, Lean brings in a 3:1 rate of returns for any organization regardless of industry sector, that implements Lean correctly.
​Lean Manifesto:

  • Focus on customer: Lean is based on Voice of Customer (VOC). If a step doesn’t add value to a company’s product or service from the customer’s point of view, LEAN strips it out.
  • Eliminating waste: Traditional Lean weeded out 7 types of waste- Over-production, Over-processing, Defects, Delays, Unnecessary movement, Unutilized resources, Unnecessary inventory. With time, Lean philosophy has under gone changes too, that is changes for the better. Present day LEAN methodology eliminates 14 different types of waste.
  • Just-in-time (JIT) attitude. Producing anything in anticipation of customer needs is a waste as per Lean philosophy. Instead you produce only when there are orders in hand as in Kanban's pull approach.
  • LEAN works with ‘pull’ system Vs ‘push’ system.
  • Visual representation: Lean uses Value Stream Maps to visually draw out processes and Visual Management to execute and sustain benefits of LEAN processes.
Which companies can use Lean?

LEAN can be implemented by Manufacturing as well as Service based companies.

LEAN is best for incremental improvements, organizations that focus on their people and culture, companies that want a less mathematical and more flexible approach than Six Sigma. But you can strive for a break-through Six Sigma improvement by eliminating waste Lean-style.

​
In the next part of this article series I shall discuss another time-tested business improvement methodology;
TQM
​​

Related reading:

  1. Business Turnaround and Continuous Improvement Tips and Tricks Part 1 of 6
  2. Business Turnaround and Continuous Improvement Tips and Tricks- Part 2 of 6: Six Sigma in a Nutshell
  3. Business Turnaround and Continuous Improvement Tips & Tricks Part 3 of 6- Agile in Nutshell for Improving Sales & Marketing of Products and Services
  4. Business Turnaround and Continuous Improvement Tips & Tricks Part 5 of 6: TQM in a Nutshell
  5. Business Turnaround and Continuous Improvement Tips & Tricks Part 6 of 6 : Balanced Score Card
  6. ​Continuous Improvement for Human Resources (HR) department via Lean and Kaizen
  7. Lean Manufacturing in Food, Drug, Cosmetics & Chemical Industry

​Follow Shruti on Twitter, Facebook, YouTube, LinkedIn
 
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​Keywords and Tags:

​#Manufacturing #Lean #ContinuousImprovement #Kaizen  #QualityImprovement   #BusinessProcessManagement  #ServiceIndustry  #ManufacturingManagement   #LeanManagement #KaizenLeaderMasterclass #LeanSixSigma #LeanManifesto #LeanManufacturing
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Popular Workshops & Webinars on 'Continuous Improvement' for Service Industries

2/14/2019

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Increase Customer Satisfaction, Service Efficiency and Reduce Product Returns with Lean, Kaizen and Other Continuous Improvement Methodologies.

Popular Workshops & Webinars on Continuous Improvement Conducted by Dr. Shruti Bhat for Service-based Companies-

Kaizen process efficiency improvement expert certification course by Dr Shruti Bhat
visual management workshop by Dr Shruti Bhat
Workshop on kaizen for healthcare by Dr Shruti Bhat
Workshop on Kaizen masterclass by Dr Shruti Bhat
Lean for service industry workshop by Dr Shruti Bhat
Agile kaizen for improving sales and marketing workshop by Dr Shruti Bhat

    For brochures and other details Contact Us

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About Shruti Bhat PhD, MBA, Certified Lean Six Sigma Black Belt
 
Dr. Shruti Bhat is an award-winning Business Excellence Leader, Global Continuous Improvement Mastermind, Best-selling Author and Speaker. She is Continuous Improvement Advisor to several start-ups, mid-size and growing firms in Canada, USA, India, Africa and Emerging markets. She has authored eight business books and is an invited speaker at several national and international conferences, symposia and workshops.

Follow Shruti on Twitter, Facebook, YouTube, LinkedIn
 

​Keywords and Tags:
#Manufacturing #ContinuousImprovement #QualityImprovement  #Innoworks  #eLearning  #ServiceIndustry   #ShiftingParadigms #BPM  #LeanManagement  #KaizenLeaderMasterclass  #LeanSixSigma  #Kanban 
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80% Reduction in Product Returns; a Continuous Improvement Case Study: Kaizen-based improvement in Manufacturing and Service Processes

12/13/2018

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Learn how Kaizen was used to improve manufacturing and service processes ...

To learn more about how Shruti can help your organization achieve new heights or to book a Workshop, Contact Dr. Shruti Bhat via Form or WhatsApp
​
Follow Shruti on Twitter, Facebook, YouTube, LinkedIn 

#Lean #ContinuousImprovement #Kaizen  #QualityImprovement  #BusinessProcessManagement  #ServiceIndustry  #ManufacturingManagement #LifeScience  #Food  #Beverage  
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