Operational excellence is a philosophy that embraces strategy, problem-solving, continuous improvement and leadership as the key to profitability. It's about creating an environment where every employee is empowered to contribute to the company's success. This approach focuses on understanding customer needs and ensuring that the business processes are efficient, flexible, and as error-free as possible. By implementing a culture of operational excellence, organizations strive to deliver the highest value to their customers while minimizing waste and maximizing resource efficiency. This is achieved through the systematic application of process improvement methodologies, process optimization, change management models and embracing technology to streamline operations.
Seven Pillars of Operational Excellence:
Operational excellence is not a one-time goal but a perpetual journey, requiring constant evaluation and adaptation of processes. It aims to significantly enhance a business’s performance and customer satisfaction.
Seven Pillars of Operational Excellence:
- Strategy deployment.
- Performance management.
- Engaged workforce.
- Process excellence.
- Culture of quality, innovation, and continuous improvement (across all aspects of the business).
- Creating ‘value’ for customers.
- Readiness (of the business) to adjust to changing market dynamics, technologies, and customer demands.
Operational excellence is not a one-time goal but a perpetual journey, requiring constant evaluation and adaptation of processes. It aims to significantly enhance a business’s performance and customer satisfaction.
Check out my articles on- How to improve operational excellence across various manufacturing and service industry sectors. |
To learn more on operational excellence and how you can increase operational excellence at your workplace, checkout my insights below.
Here you will find articles on various aspects of how to improve operational excellence, such as, how to enhance productivity, reduce cost, risk management, leading through uncertainties, team building, strategy deployment, increasing business resilience, employee engagement, value stream mapping, trends and advances in manufacturing and services, critical thinking, emotional intelligence, strategic decision-making, benchmarking, process excellence, continuous improvement, operational excellence tools etc.
Here you will find articles on various aspects of how to improve operational excellence, such as, how to enhance productivity, reduce cost, risk management, leading through uncertainties, team building, strategy deployment, increasing business resilience, employee engagement, value stream mapping, trends and advances in manufacturing and services, critical thinking, emotional intelligence, strategic decision-making, benchmarking, process excellence, continuous improvement, operational excellence tools etc.
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