We are in year 2021, yet, for the benefit of professionals who have just recently started out on business process improvement journey, I have included this FAQ on ISO 9001:2015.
Note: ISO 9001 is usually updated every five years. It was last updated in September 2015, hence it's referred to as ISO 9001: 2015. Therefore, until further update is announced, ISO 9001: 2015 is the current ISO 9001 standard.
So let’s get started…
FAQ 6- What are substantial and effective changes in ISO 9001:2015 and how will it impact our organization?
Firstly, ISO 9001:2015 describes more about processes (especially ‘non-conforming’ processes), process ownership and accountability. A clear definition of process enables better monitoring; better analysis and improvement actions tend to be more effective.
Although, this will require organizations to monitor processes and evaluate when they are non-conformant to specifications or user needs. This will also require (as appropriate) an investigation into the causes and taking action to prevent recurrence of the detected problems. Alternately, ISO 9001:2015 brings forth stringent supplier quality control.
Secondly, it puts ‘risk management’ as one of the focal points of organization’s attention. This is blessing to organizations in aerospace - that currently need to be AS9100 compliant and use the CMMI as a model for process improvement. The ISO-based standards are catching up with the ‘process’ focus that has always been integral to CMMI adoption.
ISO 9001:2015 is a positive move and smart organizations will be able to better leverage their investments in both ISO and the CMMI. Integration among all standards is one of many reasons for ISO revision.
ISO 9001:2015 prescribes risk-based management techniques and emphasizes on preventive actions. It not only works to assess risk to the company and to its customer, it also attempts to be supportive of service industries, office environments, virtual offices that have found ISO standard difficult to implement in the past.
You can read more about ISO methodology, advantages of ISO and limitations of ISO here.
I shall discuss more FAQs concerning effective & efficient business process improvement in upcoming parts of this blog post series. If you have any such questions about business process design or continuous improvement, please feel free to drop it in the comment section below.
By the way, if you run a company that is facing a challenge to thrive in these difficult times, I would suggest that you please revisit your business processes in order to accelerate growth and bring a quick turnaround.
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