The techniques of implementing total quality management can be categorized into four categories, known as the PDCA cycle, which includes Plan, Do, Check and Act. The Planning refers to finding out the problems, gathering the necessary data to back it and determine the cause of the problem. The Doing stage refers to developing and implementing a method to resolve the problem and finding a way to evaluate its efficiency. The Checking stage is when those involved compare the issue before and after and undergo a results confirmation. The Acting stage requires individuals to record the results, let others known about the alterations and come up with recommended solutions for the following cycle.
Total quality management is completely focused on the customer and requires all employees to aim for continuous improvement. It combines the use of data, problem solving and communication in order to deliver quality into the organization’s services and/or its manufacturing process. It requires the customer in order to determine whether the quality is up to par. While there are many methods that can improve quality, such as training, upgrades, purchasing and so on, TQM allows the customer to let the organization know if those changes were beneficial.
Further, it is necessary for employees to be on the same page in order to implement total quality management and to have the same goals in mind. It does not foster fear in the organization and requires employees to be self-empowered and receive appropriate support from management. Process thinking is a large aspect of total quality management, which refers to the stages that it takes from the beginning until the customer is satisfied. These stages are monitored and evaluated on an ongoing basis.
Quality management requires a well-developed system and strategy in order to fulfill the goals of the organization. Strategic management’s focal point must revolve around quality in order to achieve desired results. Like many other methodologies, the goal of total quality management is to improve processes continuously. This encourages creative and strategic thinking and allows for organizations to excel.
Additionally, TQM is the first Business process improvement technique that could be applied to any type of organization, be it a service or manufacturing sector.
Since a company involving manufacturing would have a tangible product versus a service organization which has an intangible product (for quality measurement); TQM factors this critical difference during its strategy design, implementation and still allows customers priorities to come first. Archived information points that, this very principle is why many organizations such as Ford, Walt Disney Company, GE and many more rely heavily on TQM methodology for success.