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Continuous Improvement Case study- Improving Scale-up And Tech-transfer Processes Via Kaizen

2/14/2017

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Here is a scale-up and tech-transfer process improvement success story. However, learnings of this case study could also be implements for site-transfer changes as well.

Few important decisions to make for effective tech-transfer may be- when to commence first production batch or whether to produce in-house or outsource. Larger the organization, longer is the time for decision making and elaborate the process.

In this case study, the company’s existing scale-up process needed meeting attendance of 31 members, who used up 15 business days to finalize a production date!


  1. Decrease members attending from existing 31 to 9. Only members close to the process shall attend the ; everyone else to receive minutes of meeting for information. The new list of attendees (B) would include- Design scientist, Lab Head, Analytical chemist, Procurement Manager, Manufacturing Supervisor, QA Manager, Production planner, one member from the team and Project Leader.
  2. Number of days to achieve key process output to be reduced.

Existing process map-

Kaizen case study, shruti bhat, process improvement, scale-up, tech-transfer
Click image to enlarge

Set up a sub-team, headed by Kaizen Champion to study the existing process via process stapling. They also interviewed several employees in various departments such as R&D, manufacturing, testing lab, quality, packaging, business development etc.

A Kaizen event was scheduled to generate process improvement ideas.

Brainstorming, SIPOC, Arrow diagrams, Decision trees and other tools were employed. The proposed ‘improvement’ workflow was communicated to all stakeholders for their suggestions/ recommendations and later finalized. Below is the workflow chart of the new ‘improved’ decision making process.

​Improved process (map)-

Kaizen case study, process improvement, continuous improvement, shruti bhat
Click image to enlarge

Kaizen Event Result Dashboard:


The improved process needed only 9 meeting attendees (instead of 31) and 5 meeting hours (instead of previous 8 hours) thereby freeing more number of employee hours for constructive work. The improved process helped production date to be finalized in 13 days Vs 15 days via old process. Further, the Kaizen event generated 14 % savings in company’s overhead costs in the first year followed by 9% savings year on year, till date.

Are your R&D expenses rising? Is your product development not happening at the speed wanted? Then it's time to look at your development process with a different perspective ... to get 100% results. Contact Shruti.​
To learn more about how Shruti can help your organization achieve new heights or to book a Workshop, Contact Dr. Shruti Bhat via Form or WhatsApp

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Recommended reading:
  • 3 Prime steps for implementing kaizen in hospitals and healthcare industry.
  • Limitations of Gemba Kaizen
  • Advantages of Lean Kaizen
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