Using the TQM technique reduces, or completely eliminates, waste and defects. This has a direct correlation to the costs spent by an organization. It is up to employees to find out what doesn’t work and to discuss elimination of these issues, which allows the business to save on casts and experience more profit. Since this technique gets rid of defects, it lowers time spent on production defects that helps increase earnings.
It is great for raising morale of employees since total quality management relies on their contribution of ideas and evaluations. It is always beneficial to an organization to increase employee morale since it not only improves their productivity but also keeps employees loyal and contributes to the overall success of the company. It’s recommended that the company praises teams, or individuals, that help implement beneficial changes by getting rid of, or lowering, waste.
TQM is beneficial to the company because it improves reputation by eliminating defects and faults. Often it is solely up to quality control to observe and deal with defects but TQM allows this to happen at a much earlier stage. It improves awareness of quality and relies on all individuals within the organization to play their part in helping with these evaluations.
It is much easier to implement problem solving and to make employees more aware of their contributions to the process. It is easier to pinpoint where failures may occur and to evaluate defects before they end up costing the company a significant amount of money and time.
Perhaps the best advantage of implementing total quality management techniques is overall customer satisfaction. It is in the customer’s best interest to receive products or services of the highest quality and when this is achieved customers remain loyal and tend to spread the word, which raises profit.
TQM can be used for all types of industries and is especially beneficial to those that have noticed a decline in customer satisfaction, which is typically a response to unproductive shortcuts. No one wants to purchase low quality products and the higher quality products or services a company can produce, the more successful they will be in the long run.
Shruti Bhat PhD MBA Certified Lean Six Sigma Black Belt is Pharmaceutical R&D and Continuous Improvement Director, Innoworks Canada
Shruti leads path-breaking product development programs such as Complex Generics, Nanotechnology and Targeted delivery systems for pharmaceuticals and natural products. Her mantra is to "Shorten development timelines, build quality-by-design, lean processes and bring products fast- to- market". Shruti integrates her proficiency in Design Thinking, Lean, Kaizen and other Continuous Improvement methodologies to improve R&D processes, productivity and profitability.
Shruti is Product Development & Continuous Improvement Advisor to several start ups, mid-size and growing firms in Canada, USA, India, Africa and other Emerging markets. Shruti has authored six books and is an invited speaker at several conferences and workshops.
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