It is the aim of ISO to incorporate a system of quality management and business process improvement by applying specific guidelines, as well as an increase in efficiency, eliminating or lowering costs that are deemed unnecessary and promoting quality of product, services and processes. It can be used for a variety of companies, businesses and organizations, regardless of their focus or niche. It is a rather flexible application and encompasses all types of organizations.
One of the best factors about ISO approach is its flexibility. While there are certain guidelines, they are not enforced in a rigid way and are open to adjustment and interpretation. The goal of the guidelines is to make the company well established, well maintained and improved in terms of being a system of quality management. It can be used with businesses of all sizes.
ISO encourages its companies to step back and inspect the entire process instead of individual elements. This helps the company to succeed and grow later on because it has paid attention to the way it can work with others, how its processes can be developed and other vital factors of its services. After looking at the whole picture, it is much easier and more effective for company’s to undergo continuous auditing in order to watch how the efficiency is being managed.
Another reason that ISO is advantageous is that it strives on the significance of quality. While any company can offer their products or services, only those that have the best of their kind will really excel. ISO can help the company to figure out where and what their problems are and bring about a solution. This increases effectiveness and maximizes profit at the same time.
Customers have great respect and trust for those companies integrated with ISO and other businesses do as well. This is because it is a genuine reflection of quality and standard, especially towards customer relations.
About the author:
Shruti Bhat PhD MBA Certified Lean Six Sigma Black Belt is Pharmaceutical R&D and Continuous Improvement Director, Innoworks Canada
Shruti leads path-breaking product development programs such as Complex Generics, Nanotechnology and Targeted delivery systems for pharmaceuticals and natural products. Her mantra is to "Shorten development timelines, build quality-by-design, lean processes and bring products fast- to- market". Shruti integrates her proficiency in Design Thinking, Lean, Kaizen and other Continuous Improvement methodologies to improve R&D processes, productivity and profitability.
Shruti is Product Development & Continuous Improvement Advisor to several start ups, mid-size and growing firms in Canada, USA, India, Africa and other Emerging markets. Shruti has authored six books and is an invited speaker at several conferences and workshops.
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