Spotlight: Boosting SME Productivity Through Continuous Improvement! A North American SME specializing in contract research services transformed employee productivity through structured training via Continuous Improvement Workshops. By addressing process inefficiencies, communication gaps, and engagement challenges, the company achieved a 15% increase in productivity and 10% cost savings within 3 months!
Struggling with inefficiencies in your operations? Checkout the full case study below…
Struggling with inefficiencies in your operations? Checkout the full case study below…
Boosting Employee Productivity in SMEs Through Continuous Improvement Workshops- A Case Study
A North American small-to-medium enterprise (SME) specializing in contract research services was struggling to maintain consistent employee productivity. With a team of 150 employees, the company’s key challenges included repetitive tasks, communication bottlenecks, and a lack of structured problem-solving mechanism. To address these issues, the company was recommended to introduce Continuous Improvement Workshops aimed at fostering collaboration, identifying inefficiencies, and promoting innovation in processes.
An audit was done to map the business processes, identify the challenges and define baselines.
Challenges Identified (Before Implementation)
Three primary productivity hurdles were identified:
Baseline Productivity Levels (Before Workshops):
The transformation: Continuous Improvement Workshops
A structured set of Continuous Improvement Workshops were launched as follows:
Results
Within three months of implementing the workshops, the company observed notable improvements across multiple metrics.
Key Outcomes:
A North American small-to-medium enterprise (SME) specializing in contract research services was struggling to maintain consistent employee productivity. With a team of 150 employees, the company’s key challenges included repetitive tasks, communication bottlenecks, and a lack of structured problem-solving mechanism. To address these issues, the company was recommended to introduce Continuous Improvement Workshops aimed at fostering collaboration, identifying inefficiencies, and promoting innovation in processes.
An audit was done to map the business processes, identify the challenges and define baselines.
Challenges Identified (Before Implementation)
Three primary productivity hurdles were identified:
- Process Inefficiencies: Employees often spent excessive time on redundant tasks due to lack of standardization. Also, there was lot of reworks being done.
- Low Employee Engagement: Limited avenues for employee feedback and participation in process improvement led to lower morale and productivity.
- Communication Gaps: Inadequate communication between teams delayed project completion.
Baseline Productivity Levels (Before Workshops):
- Average tasks completed per employee per day: 16.5
- Employee engagement score (on a scale of 1–10): 6.3
- Average project turnaround time: 21 days
The transformation: Continuous Improvement Workshops
A structured set of Continuous Improvement Workshops were launched as follows:
- Initial Training: Conducted a 2-days training session to familiarize employees with continuous improvement principles, such as Lean, Six Sigma, TQM and Kaizen.
- Workshop Design:
- Weekly 2-hour online sessions for one month for cross-functional teams.
- Focus on identifying bottlenecks, brainstorming solutions and standardizing processes.
- Implementation Framework:
- Employees were divided into small groups tasked with tackling specific issues.
- Employee groups were trained for use of continuous improvement and operational excellence tools like root cause analysis, process mapping, Gemba walks, PDCA (Plan-Do-Check-Act) cycle, Spaghetti maps, Turtle diagrams etc.
- Leadership Support:
- Managers/ Process owners acted as facilitators to ensure alignment with organizational goals.
- Monthly check-ins with leadership to review progress.
Results
Within three months of implementing the workshops, the company observed notable improvements across multiple metrics.
Key Outcomes:
- Productivity Increase: Average tasks completed per employee per day rose from 16.5 to 19 (+15%).
- Employee Engagement: Engagement score improved from 6.3 to 8.1, driven by active involvement in decision-making.
- Faster Turnaround Time: Average project completion time dropped from 21 days to 17 days (-19%).
- Cost Savings: Improved efficiency resulted in an estimated 10% reduction in operational costs.
 |  |  |
5. Employee Feedback
Employees expressed positive sentiments about the workshops:
Also, checkout this testimonial from one of the employees close to the process- “The workshops not only allowed us to streamline repetitive tasks but also brought the team together to share creative ideas. It feels great to have a direct role in improving our work processes.”
Conclusion
By implementing continuous improvement workshops, the contract research services company achieved measurable productivity gains, higher employee engagement and faster project turnaround times. This increased client confidence, and the company got repeat business. The word-of-mouth referrals further enhanced the company’s reputation and fetched them new business.
This case study highlights the power of employee training in continuous improvement and operational excellence topics leading to collaborative problem-solving in addressing operational inefficiencies and fostering a culture of continuous growth.
This initiative serves as a replicable model for other SMEs aiming to enhance productivity, customer and employee satisfaction.
Want to enhance your team's productivity and efficiency? Start your journey with Continuous Improvement today!
Let’s collaborate on solutions tailored to your business.
5. Employee Feedback
Employees expressed positive sentiments about the workshops:
- 85% of participants felt their input was valued.
- 78% stated the workshops helped them work more efficiently.
Also, checkout this testimonial from one of the employees close to the process- “The workshops not only allowed us to streamline repetitive tasks but also brought the team together to share creative ideas. It feels great to have a direct role in improving our work processes.”
Conclusion
By implementing continuous improvement workshops, the contract research services company achieved measurable productivity gains, higher employee engagement and faster project turnaround times. This increased client confidence, and the company got repeat business. The word-of-mouth referrals further enhanced the company’s reputation and fetched them new business.
This case study highlights the power of employee training in continuous improvement and operational excellence topics leading to collaborative problem-solving in addressing operational inefficiencies and fostering a culture of continuous growth.
This initiative serves as a replicable model for other SMEs aiming to enhance productivity, customer and employee satisfaction.
Want to enhance your team's productivity and efficiency? Start your journey with Continuous Improvement today!
Let’s collaborate on solutions tailored to your business.
Checkout Operational Excellence Case Studies at: https://www.drshrutibhat.com/blog/category/case-studies
Keywords and Tags:
#ContinuousImprovement #SMEProductivity #LeanThinking #Kaizen #EmployeeEngagement #ProcessEfficiency #BusinessGrowth #OperationalExcellence #BusinessConsulting
Categories: Continuous Improvement | SMEs | R&D Leadership | Case Studies
Follow Shruti on Twitter, YouTube, LinkedIn
Keywords and Tags:
#ContinuousImprovement #SMEProductivity #LeanThinking #Kaizen #EmployeeEngagement #ProcessEfficiency #BusinessGrowth #OperationalExcellence #BusinessConsulting
Categories: Continuous Improvement | SMEs | R&D Leadership | Case Studies
Follow Shruti on Twitter, YouTube, LinkedIn
Subscribe to Operational Excellence Academy YouTube channel: |  |
