A common question faced by me during my practice as a Continuous Improvement Expert is- What is the difference between Business Process Improvement and Business Process Re-engineering? I will answer this question (in FAQ 1), but this and many such common queries drove me towards writing this blog post series...
So, let us begin with the first FAQ …
FAQ 1: What is the difference between Business Process Improvement (BPI) and Business Process Re-engineering (BPR)?
Business Process Improvement (BPI) and Business Process Re-engineering (BPR) are two widely used terms while attempting to modify business processes in order for organizations to sustain and grow.
As the name implies, both BPI and BPR deal with business process modification, however, they are two widely different terms. Allow me to ask few questions to explain these terms:
- Is your process broken?
- Does it have a high impact on your company’s strategic direction?
- Is it antiquated?
- Does it fall far below ‘best-in-class’ or desired ‘state-of-the-art’?
If your answer to the above questions is ‘Yes’, then its BPR, meaning- those said processes have to be re-engineered or re-designed.
BPR technique assumes that the current process is irrelevant, does not work and therefore needs overhauling completely from A to Zee.
For all those business processes that do not need re-engineering, but essentially need modification for benefiting the business, it is BPI - business process improvement.
I shall discuss more FAQs concerning effective & efficient business process improvement in upcoming blog articles. If you have any such questions about business process design or continuous improvement, please feel free to drop it in the comment section below.
By the way, if you run a company that is facing a challenge to thrive in these difficult times, I would suggest that you please revisit your business processes in order to accelerate growth and bring a quick turnaround.
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