Some examples include invoicing, product shipping details, updating information, tracking orders and allocating budgets. Business processes can be used throughout an organization at any level. It is used in a variety of industries such as government, departments, hospitals, charities and agencies, but can be applied to practically any organization.
Business processes are typically outlined in order to improve an organization in an effective and efficient way. There can be several inputs in a business process but there is always only one output or specific goal. When using a business process, organizations are able to improve their performance by joining procedures or activities that are related to the final delivery of a service or product.
This method uses a variety of tools to help outline and understand the necessary stages or ideas. Tools such as block diagrams and flow charts are commonly used to clearly outline and define the necessary activities. It makes it easier for those involved to see the mapped out process from start to finish and also allows for greater and more valued input or suggestions.
The diagram that represents a business process is typically known as a notation. There are various computer software that make it possible to create business processes on the computer, however simple business processes are just as effective when written with pen and paper. Some find it better to jot down the processes on a piece of paper, or on several small ones, in order to kick start their creativity and thinking process.
It is up to the organization to decide whether a software or traditional method will work best for the task at hand. Business processes are known for working best when there is input, support and ideas from various people that are involved in the organization (or department). Even though business processes are related to several aspects of management, it is predominantly linked with quality management since it aims to increase quality in a systematic manner.
Dr. Shruti Bhat is an award-winning Business Excellence Leader, Global Continuous Improvement Mastermind, Best-selling Author and Speaker. She is Continuous Improvement Advisor to several start-ups, mid-size and growing firms in Canada, USA, India, Africa and Emerging markets. She has authored eight business books and is an invited speaker at several national and international conferences, symposia and workshops.
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