It is necessary to develop a good strategy in order to increase the success of an organization. Even if a good strategy is developed, it does not mean much until it has been applied effectively. If a business is lacking in business processes, it will show by wasting money and time, which tends to be noticeable by less-than-favorable quality in products or services. It can also cause employees to lose their motivation and loyalty to an organization. It is ideal to improve the business process in order to ensure this does not happen.
The main ideas behind business process effectiveness include finding out what the customer and the business focus on and what is of importance, identifying the current main business processes, prioritizing various processes and allowing employees to contribute. Employees should be educated on the ideas behind new business processes that are being implemented in order to ensure that the effectiveness is highly possible. Employees in all departments need to be able to communicate freely and to be heard on various topics, such as their ideas regarding inadequacies or areas that are lacking within the organization.
It is not always essential for organizations to undergo a complete make over since increasing effectiveness can be done in increments. If an organization is experiencing negative effects from current processes then it is essential to find a new way of making things work. The first step to improvement is mapping out and detailing the various stages in each process. The map must then be analyzed and questioned in order to find out the root cause of the problem. It is highly likely for the problem to arise again if the root cause isn’t discovered.
The next stage requires a redesign of existing processes by getting rid of the identified problems. Once the problems are ridden, the new process has to be backed up by the appropriate resources. Implementing new business processes can be a large step and requires a lot of communication and sometimes retraining as well. After all stages are complete, it is vital to review the changes and to continue to use the new business process in order to achieve greater effectiveness.
Shruti Bhat PhD MBA Certified Lean Six Sigma Black Belt is Pharmaceutical R&D and Continuous Improvement Director, Innoworks Canada
Shruti leads path-breaking product development programs such as Complex Generics, Nanotechnology and Targeted delivery systems for pharmaceuticals and natural products. Her mantra is to "Shorten development timelines, build quality-by-design, lean processes and bring products fast- to- market". Shruti integrates her proficiency in Design Thinking, Lean, Kaizen and other Continuous Improvement methodologies to improve R&D processes, productivity and profitability.
Shruti is Product Development & Continuous Improvement Advisor to several start ups, mid-size and growing firms in Canada, USA, India, Africa and other Emerging markets. Shruti has authored six books and is an invited speaker at several conferences and workshops.
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