The ways that Six Sigma operates can be divided into three categories: philosophy, methodology and metrics. Methodology focuses on identifying the method in which the service or product is received and given to the customer.
Six Sigma methodology can save companies a lot of money. Some options that contribute to cost benefits include recycling and better management of delegated tasks. Ideally, when a company’s performance is more efficient, it ends up saving money in the long run because there are less drawbacks to deal with.
Another way that Six Sigma is advantageous to a company is by improving their customer service. It is a requirement in Six Sigma methodology to pay close attention and give careful consideration to the way the product is shown to the customers and the company’s ability to deal with issues the customer might have.
Dis-satisfied customers aren’t desirable in any company and improving customer relations can only have positive impacts. This is done through improving practices of the business process and providing the best service possible.
Six Sigma also encourages company’s to be mindful of the resources and materials they use and to only use what is necessary. When a company undergoes a process of refinement, as they do with Six Sigma methodology, there is a clear indication of what materials and resources are in excess and unnecessary. Companies can monitor and control their resources in a better way, thus improving company efficiency and reducing waste as well.
This type of methodology has been found to dramatically increase sales and value of the company. It also promotes better and more satisfied employees, who aim to play their part in the company and strive to make it better. The way a company operates relies heavily on the amount of drive the employee’s have. When customer satisfaction is the goal, and an attainable one at that, employees are more driven and focused on their job.
About the Author: Shruti Bhat PhD, MBA, Certified Lean Six Sigma Black Belt
Dr. Shruti Bhat is an award-winning Business Excellence Leader, Global Continuous Improvement Mastermind, Best-selling Author and Speaker. She is Continuous Improvement Advisor to several start-ups, mid-size and growing firms in Canada, USA, India, Africa and Emerging markets. She has authored eight business books and is an invited speaker at several national and international conferences, symposia and workshops.
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